An short article in a leading Australian newspaper highlighted major problems With all the education of workers in the Celltel Indonesian contact centre. Determined by trusted analysis and resources, the short article states:
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In 2023, Celltel was successful in developing their get in touch with centre in Indonesia. For the initial yr the call centre was doing quite properly meeting targets in terms of the level of calls they dealt with for each hour, paying out fewer money on wages than their budgeted allowance, no rent costs, small turnover premiums (team resignations/terminations), minimum time beyond regulation paid and restricted client problems about services supplied by the decision centre.
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